The company also pledged not to install any programs on clients’ computers without first obtaining express consent or that will cause the device to “operate in a manner contrary to the reasonable expectations of the owners.”įraser said this is the first time he has seen a well-known brand company get dinged by the spyware sections of federal anti-spam legislation. It also promised to designate a senior corporate office that would update the company’s compliance program to ensure it reflects Canadian law. The company killed Norton Crypto in September and it is no longed installed alongside Norton 360.īut as part of its agreement with the CRTC, the company pledged to take “all reasonable steps” to guarantee all the software it sells and installs complies with Canada’s anti-spam laws. In the agreement, the CRTC’s chief enforcement officer noted the company was trying to “address the issue posed by the lack of express consent for the installation of Norton Crypto… likely in response to concerns raised by the public.” He also stated the change came before the regulator launched its investigation. It was only in January 2022 that the company changed its installation process for Norton 360 so that it sought express user consent for the installation of the cryptocurrency-mining computer program.

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